Gn99's Privacy Policy — Your Information, Your Control

Gn99 is a trusted online gaming platform in Bangladesh, committed to providing users with a safe and enjoyable gaming experience. This Privacy Policy explains how gn99 collects, uses, stores, and protects your personal information.

By using the gn99 website, registering, or accessing any of our services, you are considered to have agreed to this Privacy Policy. Please read this document carefully.

Gn99's Privacy Policy is built in compliance with applicable Bangladeshi law and international data protection standards. We believe your personal information belongs to you alone — we are simply its guardians.

Gn99 collects only the information required to provide its services. We do not collect unnecessary data. The types of information we collect are detailed below:

Gn99 does not collect any information beyond what is listed above. Sensitive personal data — such as health information or religious beliefs — is never collected without your explicit consent.

Gn99 uses your personal information only for defined purposes. Here is how we use your data:

• Account Management: For registration, login, password recovery, and account verification.
• Payment Processing: Financial information is used to receive deposits and process withdrawals.
• Customer Support: Your contact information is used to address questions, complaints, and support requests.
• Security & Fraud Prevention: Technical data is analyzed to detect and prevent suspicious activity.
• Legal Obligations: To meet regulatory requirements and comply with Anti-Money Laundering (AML) rules.
• Service Improvement: Usage patterns are analyzed to improve your gaming experience.
• Promotional Communications: To send you offers and updates with your consent (unsubscribe at any time).

Gn99 may share your information with third parties in limited circumstances. In each case, we ensure those parties uphold the same standard of privacy protection.

When Your Data May Be Shared:

• Payment Processors: Financial details necessary to process transactions via bKash, Nagad, and Rocket are shared with those providers.
• Technology Service Providers: With trusted partners for cloud hosting, cybersecurity, and server services.
• Law Enforcement: gn99 may be required to disclose information to government authorities by court order or legal requirement.
• Fraud Prevention Agencies: Necessary information is exchanged with anti-fraud and AML agencies.

Gn99 protects your personal information using industry-leading, state-of-the-art technology. Our security layers are as follows:

• SSL/TLS Encryption: All data transmitted on the website is protected with 256-bit SSL encryption.
• Data Encryption: All sensitive information stored in our database is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of protection applied at login.
• Firewall & DDoS Protection: Advanced firewall in place to prevent unauthorized access to our servers.
• Regular Security Audits: Regular cybersecurity reviews conducted by independent third-party experts.
• Staff Training: Access to customer data is restricted to trained and authorized staff only.

Keep in mind, however, that no online system can guarantee 100% security. You are also responsible for keeping your own password and login credentials safe.

The gn99 website uses cookies and similar technologies that are stored as small files in your browser. These cookies help enhance your experience on the platform.

Types of cookies we use:

• Essential Cookies: For maintaining login sessions and core site functionality. These cannot be disabled.
• Preference Cookies: To remember your language preference, theme, and other settings.
• Analytics Cookies: To understand which pages are visited most — all data is fully anonymized.
• Security Cookies: Used to detect fraud and prevent CSRF attacks.

You can delete existing cookies or block new ones at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some site features.

As a gn99 user, you have the following rights over your own data. We fully respect each of these rights:

To exercise any of the rights above, please contact our support team. Requests are typically processed within 7 business days.

Gn99 retains your data only for as long as necessary — no longer. Our core retention principles are:

• Active Accounts: All data is retained for as long as your account remains active.
• Financial Transaction Records: Retention for a minimum of 5 years is required under Bangladeshi law.
• Closed Accounts: Personal data is generally deleted within 2 years of account closure.
• Inactive Accounts: A warning is sent after 12 months of inactivity, and the account is archived at 24 months.
• Information Related to Legal Disputes: Relevant data is retained until a dispute is fully resolved.

Gn99's services are strictly for users aged 18 and above. We do not knowingly collect data from minors.

Age verification is mandatory at the time of registration. If we become aware that a minor has opened an account, that account will be immediately closed and all collected data will be deleted.

Gn99 may update this Privacy Policy when necessary. For any significant changes, we will:

• We will update the "Last Updated" date at the top of the page.
• Registered users will be notified via their mobile number or email.
• A notice will be posted on the site for significant changes.

Continued use of the site after any changes are made will be treated as acceptance of the updated policy. We recommend checking this page regularly.